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What’s the Hayabusa Warranty?
All Hayabusa products carry a 30-day guarantee against manufacturer's defects. If you experience an issue within this time period please contact email@example.com. Any defective products outside this time period are reviewed on a case by case basis. Hayabusa reserves the right to request the return of defective merchandise for inspection.
What does Hayabusa mean?
“Hayabusa" is the Japanese word for Peregrine Falcon. A predator of renowned speed, power, and strength.
I can’t find my gym on the “find my gym” map.
There are two scenarios if you can’t find your gym. First, if your gym has not partnered with Hayabusa yet. Click here to suggest your gym to become a partner.
If you are certain your gym is a Hayabusa partner then please email firstname.lastname@example.org.
You can track your order here.
An item is missing from my shipment
Please check all packing materials to make sure the item was not overlooked. If you are unable to locate the missing item, contact our customer service department by phone (1-888-776-1662 ) or email@example.com. Please have your order number ready in order to help us locate your order quickly.
How do I change items or cancel my order?
Please contact customer service (1-888-776-1662 ) or firstname.lastname@example.org as quickly as possible to cancel or change your order and we will make every effort to see these changes are made prior to your order shipping. Unfortunately, we cannot make changes to an order once it is shipped.
When will I be charged for my order?
If you're in the US or Canada you will be charged when we ship your order. We will update you with a shipping confirmation email at that time. A pre-authorization may be placed on your credit or debit card when you submit your order, but we don’t process the payment until the order has been shipped.
Has my order shipped?
Click the Track Order link and fill in your order number and email address and click the submit button. If you have further questions or concerns, please contact customer service for further assistance.
My order never arrived.
Tracking information is updated in your online account each night and emails are sent directly from the shipping couriers. If your order displays your Package Tracking number(s), check with the shipping carrier to confirm that your package(s) were delivered. If your tracking indicates the package was delivered but you are not in possession of it, please contact (1-888-776-1662 ) or email@example.com for further assistance.
I have a question about my charges.
Log in to your account here or at the top right-hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service (1-888-776-1662 ) or firstname.lastname@example.org for further assistance.
Do you collect sales taxes?
We calculate and collect sales tax for orders shipping to Canada and US.
When will my order ship?
Orders generally process and ship in 1-2 business days, excluding weekends and holidays. Delivery can vary based on location and shipping option chosen. For time-sensitive orders, please contact our Customer Service Department. Occasionally we need more information from you before we can ship an order, this may be related to the shipping address or payment method provided, in this case, we will contact you as soon as possible to acquire the information needed, unfortunately in these cases, shipping delays may occur.
Will I receive a confirmation of my order?
Yes, upon completion of the checkout process a confirmation email will be sent to the email address you provided during checkout. If you do not receive it, please check your spam folder. If you continue to have issues please contact our customer service department for assistance.
I need a copy of my receipt/invoice.
Click the My Account link here or at the top right-hand side of our site and sign in to review your orders. You may print invoices from your order history. If you are not able to retrieve your receipt/invoice in this manner, just contact our customer service department by phone (1-888-776-1662) or send them a message and they will be happy to provide you with this copy.
How much is shipping?
Shipping is free for Continental US and Canada.
Therefore, this does not apply to International Shipping. All other fees will be calculated at the Checkout.
Where does my order ship from?
All orders placed on our US and International sites ship from our warehouse in Las Vegas, Nevada.
How long will shipping take?
Delivery can vary based on location and shipping option chosen. Our standard ground service maps are below:
Can you ship to a military address (APO/AFO)?
Yes. Please note that deliveries to military, APO & FPO addresses can take up to 15 business days.
What is your return/exchange policy?
Please see our Return Policy here.
What if my product is defective?
All Hayabusa products carry a 30-day guarantee against manufacturer's defects. If you experience an issue within this time period please contact email@example.com.
Any defective products outside this time period are reviewed on a case by case basis. Hayabusa reserves the right to request the return of defective merchandise for inspection.
How do I return/exchange something I ordered?
Please see our Return and Exchange guide here.
When will my credit appear on my account?
Refunds can take up to a full billing cycle to appear on your account from the time they are issued, but in most cases, they post within 3-5 business days.
How do I take measurements?
Please see our measuring guide here.
Where are the size charts?
Please see our size charts here.
I forgot my password.
If for any reason you forget or lose your login information, visit the login page, and fill in the section under "Forgot your password?", and an email password reset link will be sent to you. If you continue to have trouble just contact our customer service department by phone or email and after a few simple verification questions, they will be able to get you logged in.
Can I sell Hayabusa products at my gym?
Yes, we have a special partnership program designed especially for gyms. Click here and find out how you can start today.
How do I order more catalogs, posters, and collateral?
Please click here to send your request for new collateral.
How do I become a Hayabusa Gym Partner?
To become a Gym Partner it’s really easy - click here and let us know you’re interested. One of our business development team members will reach out to you to learn more about your gym, what makes you special and how we can work together.
What are the advantages of being a Hayabusa Gym Partner?
Offer your members the most trusted and highest quality products in the market with an exclusive partner pricing and conditions. To learn more and get started, click here.
How to become an exclusive Hayabusa gym?
Hayabusa has dedicated training center across North America. We work directly with you to outfit your gym and provide you with exclusive tools to be a successful gym. Click here to learn more about our Exclusive Hayabusa Gym program.
Do you sponsor athletes?
Yes, we are a proud supporter of a legion of athletes. Go to the sponsorship page to learn how to apply.
What is an influencer?
We call influencers those that love Hayabusa so much they talk about it all the time. If you find yourself sporting Hayabusa products at all times, you know about all the features, and you have a following on social, blog or website then you’re a perfect fit for this program.
How does the influencer program work?
Through this program, you’ll have the opportunity to earn commission by sharing our brand and products on your social media, blog or website.
What is Blispay?
With Blispay, for all purchases over $199, you get 6 months to pay, for more info click here.
Where do I find your Terms of Service?
Please see our Terms of Service here.
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